Paul D.
Customer Success and Support Manager @Notify Technology
Signup · Get unlimited contacts
WORK HISTORY
Customer Success and Support Manager @Notify Technology
Building on my success leading Customer Success, I now oversee a broader remit overseeing Expansion, Retention, Onboarding and Support. I now manage a teams spanning both the revenue and technical sides of the customer lifecycle.I am responsible for ensuring a seamless customer journey, from implementation to long term retention, while driving operational excellence across our support and onboarding workflows. This includes improving time to value, enhancing product adoption, reducing churn risk and continuing to maintain world class NPS and CES performance.
EDUCATION
Cardinal Hume Catholic School
A Levels
Cardinal Hume Catholic School
GCSEs, General Certificate of Secondary Education
SKILLS
ABOUT PAUL D.
As the Manager of the Customer Success Team at Notify, I lead a team of Customer Success Executives with a focus on NPS, Growth, Product Adoption and Retention. At Notify, we help organisations build a safer and healthier environment by providing them with a robust system that can capture and analyse data to ultimately mitigate risks.I have a strong background in sales and business development, having worked at Notify, Core Network Group and Vodafone in various commercial roles. I have certifications in Mental Health First Aid and Safety for Managers, which demonstrates my commitment to the well-being of myself and others.Additionally, I am a Special Constable for the British Transport Police, where I volunteer to provide front-line policing support to regular officers. I am passionate about helping people and making a positive impact in my community.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.