Paul Drappi
Owner, General Manager @Island Treasure Toys
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WORK HISTORY
Owner, General Manager @Island Treasure Toys
Yarmouth, ME, US
EDUCATION
Trinity College-Hartford
Bachelor of Arts (B.A.)
SKILLS
ABOUT PAUL DRAPPI
Dynamic Leader with track record of driving results across Sales, Account Management and Customer Care functions. Excellent people management skills with vision and ability to drive transformational results.Core Accomplishments:1. Scaled Sales, Customer Care and B2B Account Management Functions from ground up to 800+ staff to meet demands of business and capture revenue opportunities.2. Led Transformation Plan for Inbound Sales and Customer Care Functions - drove effective, positive change across Culture, Performance Management, Workforce Planning and Cost Structure.3. General Manager of B2B business, grew from pilot phase into $150MM+ gross annual sales. Launched 3 Contact Centers, managing the project from location study to implementation and ramp up; and, scaled European operation from 2 to 70+ staff.5. Outstanding Metric Results with Continuous Improvement.
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