Paul Doucet

Experience

1. Regional Property Manager

   Charles Schwab

   Sep 2013 — Present

   Responsible for the management of 41 retail and corporate locations for Charles Schwab Corporation. • Acting Reginal Property Manager for the Southlake corporate office.(Approximately square feet of office space)• People manager of Facilities Coordinator. • Conduct annual facility inspections to ensure brand compliance and a positive customer experience within all 41 retail and corporate locations in the Mid-Atlantic region.• Successfully prepared and manage budget for a square-foot remote corporate location.• Provided mentoring and training to 4 colleagues at a lateral level.• Developed and implemented a Project Checklist that provides consistency and guidance for the property management department for branch relocations, remodels, and new builds.• Exceeds customer service satisfaction KPI of 3.0 with a current score of 4.49. • Established a Warranty Process for the property management department that ensures the responsible party addresses warranty issues at no cost to the firm. • Responsible for implementing a new delivery method for in-branch digital media solutions for corporate managed branches across the country. • Created the Project Clarification documentation to clarify roles and responsibilities across all disciplines of corporate real estate.• Provide comprehensive communication to ensure that the client is well informed of facility initiatives. • Daily project management of branch relocations, remodels and new locations including, but not limited to vendor management, on-site supervision, etc.• Implemented nationwide janitorial transition for all retail location.