Paul dos Reis
Client Delivery Manager
- Role
- Client Delivery Manager at e360
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Paul dos Reis
Results-driven and highly experienced professional with over 25 years of management expertise and 22 years of IT Outsourcing and Managed Services experience. Demonstrated leadership qualities and the ability to thrive under pressure. Known for being self-motivated, loyal, and dedicated to the company\'s Mission and Vision. Skilled in implementing new methodologies for People, Process, and Technology based on client requirements. Successfully delivered on company objectives through the creation of processes, operating models, and SIAM/ITIL alignment.
Experience
Client Delivery Manager
Oct 2023 — Present · Charlotte, NC, US
Education
Damelin
Diploma of Education
Skills
- Itil Certified
- Problem Management
- Strategy Alignment
- Contact Centre Design
- IT Service Management
- Change Management
- Incident Management
- Strategy Execution
- IT Outsourcing
- Service Management
- Service Delivery
- Service Desk
- Service Lifecycle Management
- Problem Solving
- IT Operations
- Data Center
- Service Level Management
- Service Center Operations
- Service Desk Management
- Release Management
- Outsourcing
- Itil
- Integration
- Strategy Building
- Configuration Management
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