Paul Daly
Director, Sales at Burroughs, Inc.
- Role
- Director, Account Management, Senior Director Sales Operations at Burroughs, Inc
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Paul Daly
Experienced Director of Sales with a demonstrated history of working in the information technology and services industry. Skilled in Operations Management, Relationship Management, Business Development, and Business Process Improvement.
Experience
Director, Account Management, Senior Director Sales Operations
Feb 2015 — Present
Drive best in class customer experience, revenue growth, retention, and renewal administration by managing strategic relationships and leading team of Account and Service Delivery Managers.• Direct Account Management team managing service and professional service relationships in Retail, Banking, Gaming, and OEM partnerships • Provide training and development for team members through quarterly objective targets and strategic planning for individual portfolios.• Develop and implement process improvement practices for customer satisfaction, contract renewals, and customer improvement plans.• Lead quarterly business reviews and actions within major accounts in North American retail, gaming and banking markets; provide analysis support for short-term and long-term customer strategies.• Identify and develop services sales campaigns within account base achieving $9MM annually in new services and projects.• Led functional area through acquisition related integration activities, developed and implemented processes key for team to achieve revenue retention, growth, and margin targets.
Education
Kirkwood Community College
AS, Computer Science
2002 — 2002
University of Phoenix
Bachelor of Science, Business Management
2006 — 2009
Skills
- Sales Management
- Leadership
- Team Leadership
- Training
- Logistics
- Customer Satisfaction
- New Business Development
- Vendor Management
- Crm
- Account Management
- Management
- Team Building
- Strategy
- Operations Management
- Business Development
- Sales
- Customer Relationship Management (Crm)
- Competitive Analysis
- Selling
- Coaching
- Customer Service
- Business Process Improvement
- Process Improvement
- Program Management
- Analysis
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