Paul Craig

About Paul Craig

I’m a servant leader and sales operator with 20+ years in technology, known for building…

Experience

1. Business Advisor

   Thryv

   Sep 2024 — Present · US

   Thryv provides a variety of services designed to help small businesses streamline operations, improve customer engagement, and enhance their online presence. Here are some key services:1. Customer Relationship Management (CRM)- Manage customer information, interactions, and communications in one place- Automate follow-ups and reminders to stay connected with clients.2. Appointment Scheduling - Allow clients to book appointments online 24/7- Sync calendars to manage appointments and reduce no-shows with automated reminders. Marketing Automation - Create and send email and text message marketing campaigns- Automate campaigns based on customer behavior or important dates (e.g, birthdays).4. Online Presence and Reputation Management - Manage and update your business listings across major online directories- Monitor and respond to reviews on platforms like Google, Yelp, and Facebook.5. Social Media Management - Schedule and post to multiple social media platforms from a single dashboard- Track engagement and performance metrics for social media campaigns.6. Invoicing and Payments - Create professional invoices and estimates- Accept online payments via credit cards, PayPal, and other methods.7. Website and SEO Services - Build and host a professional website with integrated tools for scheduling, payments, and more- Optimize your website for search engines (SEO) to improve visibility and attract more customers.8. Document Storage and Sharing - Securely store important documents in the cloud and share them with clients or team members.9. Client Communication Tools - Send automated reminders, confirmations, and updates through email and SMS- Offer a client portal where customers can view their appointments, invoices, and communications.10. Analytics and Reporting - Access detailed reports on marketing campaigns, client activity, and financial performance to make data-driven decisions.

Education

• NorthWest Arkansas Community College

  2 Years, Business, Management, Marketing, and Related Support Services

  2000 — 2002

Skills

• Store Management
• Store Operations
• Customer Service
• Retail
• Profit
• Customer Satisfaction
• Visual Merchandising
• Big Box
• Sales
• Management
• Loss Prevention
• Inventory Management
• Inventory Control
• Driving Results
• Retail Sales
• Merchandising