Paul Cooney
Fueling Digital Experience Measurement @ Conviva | Former Director of Programming @ Red Bull Media House
- Role
- Sr Account Manager - Media & Entertainment Sales at Conviva
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Paul Cooney
Customer Success Leader with 12 years professional experience specializing in B2B SaaS environments. Proven track record of driving customer satisfaction and retention. Fluent with Gainsight, Salesforce, Trello, Jira, MS Apps, Airtable, and various analytical tools. Skilled collaborator with C-level executives and people management/leadership. Trusted advisor for customers and my management alike. I’ve done everything from SaaS Account Management, value selling, business planning & reviews, to writing social media copy, running websites, operating video live streams, developing content and programming strategies, managing teams, Ad Operations, and putting videos on the internet. When I’m not at work you’ll find me in the water surfing, training for triathlons, or flying planes in Southern California.
Experience
Sr Account Manager - Media & Entertainment Sales
May 2025 — Present · Los Angeles, CA, US
I partner with product leaders at top streaming and media companies to help them understand why critical user journeys break — and what to fix to drive retention and revenue.Conviva DPI (Digital Product Insights) provides real-time visibility into stateful user flows — from onboarding to playback to purchase — and correlate them directly with backend systems like APIs, CDNs, and third-party services. No more guessing why users abandon or where the friction is.Product teams use DPI to spot and resolve hidden UX issues, reduce drop-off, and prioritize fixes based on business impact — all without needing to wait on a data team or dig through fragmented tools.If you’re tired of hearing about problems after they hit support, or relying on gut instinct instead of flow-level data, let’s connect.
Education
Fordham University
Bachelor of Arts, Communications and Media Studies
2008 — 2012
Loyola University Chicago
Comm & Media Studies, Film History and English Literature
2011 — 2011
Skills
- Online Marketing
- Online Video Strategy
- Youtube
- Product Marketing
- Social Media Marketing
- Content Strategy
- Advertising
- Strategic Partnerships
- Online Video Marketing
- Advertising Operations
- Market Research
- Business Development
- Digital Marketing
- Search Engine Optimization (SEO)
- Youtube Api
- Media Relations
- Digital Strategy
- Content Management
- Online Advertising
- Comscore
- SEO
- Marketing
- Press Releases
- Digital Media
- Web Video
- Internet Video Production
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