Paul Cook
Service Design Specialist @BT Group
Darlington, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2022 — Present
Service Design Specialist @BT Group
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GB
EDUCATION
N/A
New College, Durham
Business Finance
SKILLS
Risk ManagementCoachingService DeliveryVisioManagementBusiness AnalysisBusiness TransformationOutsourcingBusiness ProcessProduct ManagementPeople ManagementChange ManagementProblem SolvingProcess EngineeringProject DeliveryTelecommunicationsData AnalysisBusiness Process DesignMobile CommunicationsEmployee EngagementCall CentersMicrosoft ExcelAnalysisProcess ImprovementPlanningStakeholder ManagementOperations ManagementCustomer ServiceTeam ManagementMicrosoft OfficeVendor ManagementBusiness StrategyCustomer ExperienceSix SigmaNegotiationPerformance ManagementContact CentersProject PlanningBroadbandCross-Functional Team Leadership
ABOUT PAUL COOK
Over 30 years customer service and management experience. Specialties: Service Design…
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