Paul Comber

Planning Business Partner @Webhelp

Warrington, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2023 — Present

Planning Business Partner @Webhelp

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EDUCATION

1990 — 1994

Liverpool John Moores University

BSc, Applied Physics

SKILLS

Project PlanningMs ProjectBpoCall CenterStrategic PlanningAnalysisMisWorkforce ManagementManagementCall CentersProject ManagementProjectsData AnalysisContact CentersMicrosoft WordProcess ImprovementProblem SolvingBusiness PlanningOutsourcingVisioRecruitingResource ManagementSlaCapacity PlanningPowerpointMicrosoft ExcelOutlookAvayaStrategyService DeliveryNew Business DevelopmentBusiness AnalysisForecastingBusiness Process ImprovementService ManagementAcdKey Performance IndicatorsWitness Simulation

ABOUT PAUL COMBER

Currently an experienced planning business partner - planning management process (F&P / Scheduling / Intraday / MI / Recruitment & Training) and highly experienced in the new business planning development process. Fully capable of managing change, people and operations. I am a strategic and analytical thinker. I have an excellent knowledge of end-to-end business processes and have strong interpersonal and communication skills at all business levels, developed through building relationships with customers / clients, operational staff and senior management. Skilled in business developement and analysis, cost effectiveness, management information development & improvement, change management, business process re-engineering, stakeholder management, new business modelling, productivity improvement, account management, team building, opportunity generation, operational problem solving. BCS Level 4 Diploma in Data Analysis ConceptsDell Technologies Associate Data Science v2.0Specialties: Data analysis tools and concepts, Microsoft Excel, Access, Word, PowerPoint, Visio, Outlook, Project, Calabrio TeleOpti WFM, 8x8 VCC, NICE IEX and TotalView WFM, Symposium ACD & GRTD, Avaya CMS, Lanner Witness and Qubes simulation modelling, Crystal Reports, BT IA, Cisco Web View, and Respond Complaints Management.

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Paul Comber — Planning Business Partner at Webhelp in Warrington, GB | Unifers