Paul Clarke

About Paul Clarke

I\'m a Senior Director and APM-certified Programme Manager with 15+ years of experience leading global SaaS and enterprise software implementations, primarily in the media and advertising technology space. Throughout my career I\'ve built and led high-performing teams across the US, Europe, and APAC — delivering complex, multi-stakeholder programmes for some of the world\'s leading media companies. I thrive at the intersection of technology and business outcomes: translating client needs into scalable solutions, keeping cross-functional teams aligned, and turning ambiguity into execution. What drives me is building relationships that last — with clients, with teams, and with the products we deliver together. I believe the best implementations aren\'t just technically successful; they change the way people work

Experience

1. Senior Director, Solutions

   Operative

   Jun 2020 — Present · NY, US

   In my current role I am responsible for leading the Solutions team for SaaS products at Operative. My role involves-Leading a global team of Managers and Consultants across the USA, Europe, and APAC, driving high utilization and profitability targets-Overseeing a portfolio of SaaS implementation projects and programmes, ensuring on-time, on-budget delivery for major media clients-Pioneering the adoption of AI tools across the delivery team, reducing implementation cycle times and improving team agility-Partnering with clients to drive successful product adoption and long-term customer success-Authoring and review Project SOWs, defining scope and estimates-Defining implementation best practices across the Solutions organization

Education

• Columbia Business School

  Executive Education, Driving Strategic Impact

  2020 — 2020

• Brock University

  Bachelor of Arts (BA), Mass Communication/Media Studies

  2007 — 2008

• Glasgow Caledonian University

  Bachelor of Arts (BA), Communication and Media Studies

  2005 — 2009

• Columbia Business School

  Executive Education , Personal Leadership and Success

  2020 — 2020

• Columbia Business School

  Executive Education, Leadership Essentials

  2020 — 2020

• Columbia Business School

  Executive Education , Developing and Leading High-Performance Teams

  2020 — 2020

Skills

• Broadcast
• Technical Writing
• Sql
• Visio
• Integration
• Sparx Enterprise Architect
• Agile Methodologies
• Broadcast Television
• Hands-on Training
• Training
• Sharepoint
• Requirements Gathering
• Software Project Management
• Customer Service
• Business Analysis
• Broadcasting
• Software Implementation
• Requirements Analysis
• Project Management
• Quality Assurance
• Software Documentation
• Vod
• Troubleshooting