Paul Challoner

Commercial Director @Carpenters Group

As Commercial Director, I am responsible for identifying opportunities to grow our business, improving operating models, supplier relationship management and increasing the range of services offered to both our existing and future clients. Carpenters are one of the top 3 RTA law firms in the UK and we work with some of the biggest names in the personal lines insurance industry. We protect and enhance our client’s brands and reputation by consistently delivering the highest levels of service and the best possible customer journey for their policyholders. Carpenters is a leading provider of claims services to the insurance industry and their customers. The range of services extends from receiving notification of a cracked windscreen at one end of the spectrum, to the conduct of a multi million pound catastrophic injury claim at the other. The focus throughout our range of services is the experience of the customer. We understand that individuals involved in an accident often require time and attention in what can be confusing circumstances. We are acutely aware that we are representing our insurance clients when dealing with their customers, and at all times seek to enhance the brand and reputation of our insurance partners.