Paul Canfora

Experience

1. Director, Ams Mmd and SAP Make to Deliver Teams

   Merck

   Oct 2006 — Present · Branchburg, NJ, US

   Oversee and manage staff in multiple countries this includes 24 Merck personal and 300 multiple service providers• Provide direction and oversight for over 600+ AMS MMD, AH and Latin America Applications• Oversee SAP Global Supply Chain processes for Master Data, Quality Management, Plant Maintenance, Mftg. Execution, Material Handling, Demand Planning, Rapid Response Planning and EH & S• Demand Management - oversight and guidance of tower global demand requests, prioritization, capacity planning/utilization, enhancement release planning and execution• Business Value - maximized business value returned through system enhancements, reporting evidence of value created• Organization and Matrix Management – led and directed global functional teams of direct reports as well as matrixed resources located in IT Hubs and countries• Animal Health AMS ERM, Research & Development, Commercial & Analytics applications• Service Management - assure Service Levels agreements are met or exceeded. Actively manage Service Provider performance and provide visibility and transparency through metrics/reporting. Act as the primary point of escalation and communication regarding major service disruptions.• Ensure that the architecture for the account area is well defined by working with Business Architecture, Enterprise Architecture and Solution Architecture • Financial Management – developed financial plans, assured adherence to targets, performance improvements• Program Responsibilities - coordinated program & project activities for high quality results and deliverables in both direct oversight or supportive roles. • Adapted flexible work environment to assure multiple tasks are handled concurrently, wrote clear concise and convincing communication, conveying messages positively and thoroughly. • Collaborate on the development of the IT roadmap, business process and capability model, solution