Paul Beaver
Service Desk Technician | Aspiring System Administrator | Problem-Solver Motivated by Challenge, Growth, and Building Reliable Systems
- Role
- Service Desk Technician at Rms Omega Technologies
- Location
- Woodstock, MD, US
- LinkedIn followers
- 500 followers
About Paul Beaver
Nobody wants to call the Service Desk, so I aim to make you glad you did. My goal is to…
Experience
Service Desk Technician
Oct 2024 — Present · Rosedale, MD, US
Provide Tier 2 Support: Serve as the Tier 2 escalation point for customer IT departments. Provide expert guidance and advanced troubleshooting for complex hardware, software, and network issues. Collaborate with internal teams to identify root causes and implement effective solutions. Document resolutions to improve future problem-solving and enhance overall IT support efficiency- Manage MDM Systems: Administer multiple MDM systems for over 60 clients. Oversee more than 4,500 customer devices. Ensure all devices meet security standards, proper configuration, and regulatory compliance. Monitor system health, track usage trends, and proactively address potential issues to maintain reliable performance for clients- Device Configuration & Deployment: Configure and deploy Windows 10 and Windows 11 computers along with Android devices. Ensure all devices meet both client and company standards while providing end-user support to reduce setup delays- Process Automation: Develop and deploy custom scripts to automate device provisioning, configuration, and troubleshooting tasks. Improve operational efficiency, reduce manual workloads, and ensure consistent results across all client environments- Client Solutions Design: Partner with clients to design and implement IT solutions tailored to their unique business requirements. Assess existing systems, recommend enhancements, and implement updates to accommodate evolving operational needs- Network Optimization: Assist clients in evaluating and optimizing network infrastructure. Troubleshoot connectivity issues, provide effective solutions, and ensure reliable communication to maintain smooth business operations- Shipping & Receiving Support: Provide full support for shipping and receiving devices. Coordinate logistics, track shipments, and verify delivery accuracy. Ensure devices arrive on time to meet client project deadlines and maintain high levels of customer satisfaction.
Education
Millersville University of Pennsylvania
Bachelor of Science - BS, Meteorology
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