Paul Barraball
Global Head of IT Service Management @ghd
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WORK HISTORY
Global Head of IT Service Management @ghd
Leeds, GB
EDUCATION
Sheffield Hallam University
2:2, Business Management
ABOUT PAUL BARRABALL
A diverse and very experienced IT professional who has performed in various senior roles which covers Service Delivery, Service Management and Project & Programme Management. Successful at delivering and improving a wide range of integrated IT and Digital Services but also working with organiations to help meet their stratgic objectives through financial and operational reviews.A very determined and motivated leader who is proven to manage teams under pressure. Successful at leading teams, often globally and across multiple internal functions. Experienced in manging suppliers. Currently working as a contractor and have been since 2017.Selected as one of the top talented IT & Telecommunications Project Managers in BT responsible for delivery, provision and management of all BT network and services at Wimbledon Tennis Club, for the London 2012 Olympic GamesLed a global Video Service Delivery team responsible for the delivery and transition of complex Video Conferencing Services to global customers, supporting orders worth £40m per yearDesigned, managed and transitioned a new cloud-hosted IT Service Desk tool, providing an integrated Incident, Problem, Change, Release, Service Requests and Asset Management process, within 12 weeksLed Service Management Architect and Service Design Manager, working directly with internal stakeholders to deliver a £2.5m major IT Infrastructure and Application transformation migration programmeDesigned, delivered and transitioned an integrated ITIL based Asset and Configuration Management process and system capable of recording and tracking over assets worth £100m for the 2012 Olympic Games.
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