Paul B.
Advisor Ii @Dell Technologies
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WORK HISTORY
Advisor Ii @Dell Technologies
Belleville, ON, CA
Provided expert technical support to ProSupport Warranty customers, resolving hardware and software issues for high-profile clients including police forces, state senates, and Ivy League professors• Managed escalated support tickets, ensuring timely resolution and high customer satisfaction across enterprise and individual accounts.• Collaborated with cross-functional teams to diagnose complex technical problems and implement effective fixes for premium warranty holders.
EDUCATION
Loyalist College
From January 2019 to August 2019 I was attending Loyalist College to earn my ACE (Academic & Career Entrance) Certificate so that I could move on to post-secondary.
St. Lawrence College
Advanced Diploma, Computer Programming and Analysis
ABOUT PAUL B.
IT Support / Web Developer
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