Paul Armstrong
Domain Delivery Lead @Co-op
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WORK HISTORY
Domain Delivery Lead @Co-op
Oversaw software delivery for the OPM domain, responsible for critical in-store software that underpins day-to-day store operations across Co-op. Leading a domain spanning 5+ workstreams and 10+ products, I drove measurable improvements in delivery performance, reliability and cost efficiency. I directly led initiatives delivering over £18m in annual benefits and cost savings, while improving DORA outcomes through CI/CD and release pipeline optimisation: 66% uplift in deployment frequency, change failure rate below 10%, and a 12% reduction in cost per work item delivered. Established strong operational discipline through monitoring and alerting, information radiators and delivery performance reporting, and worked across engineering, product, delivery management and operations to improve predictability, resilience and continuous improvement across the SDLC.• Defined the domain Target Operating Model and hired against it, professionalising capability and support, enabling multi-stream delivery and shifting from project delivery to product lifecycles.• Introduced a pragmatic technical debt management and reduction approach, securing senior business buy-in and embedding sustainable governance for prioritisation and remediation.• Embedded agile ways of working across teams, integrating Scrum with Kanban to improve flow, visibility and throughput; facilitated planning and retrospectives and coached product colleagues to strengthen backlog management.• Scaled a development team into a fully operational department, increasing delivery bandwidth and enabling effective coordination across multiple concurrent workstreams.• Provided coaching and mentoring to business leaders and cross-functional teams (product, design and engineering), improving stakeholder alignment, collaboration and delivery maturity – including design thinking, engineering and delivery frameworks and methodologies, DevOps, DORA, Jira, Miro, GROW models.
EDUCATION
University of Sunderland
BSc (Hons), Business Computing
SKILLS
ABOUT PAUL ARMSTRONG
A highly-skilled and ambitious Agile Development and Delivery Specialist, with a proven record of coaching highly functional development teams, possessing an in-depth understanding of agile values, principles and practices. Leverages bespoke, adaptive frameworks that best suits the development team, product, business and culture - creating an environment that allows for continuous delivery of valuable, high-quality software. A dynamic Delivery Lead, experienced in all aspects of programme delivery in any fast-paced setting, having worked with cross-sector businesses of varying size, from tech start-ups to £multi-billion FTSE100 organisations.Drives Agile Transformation including Scrum/SAFe ceremonies, workshop facilitation for planning, solving and removing impediments, creating new team formations, identifying and analysing bottlenecks using data / metrics.CSM Certified Scrum Master & ICAgile Certified Professional in Agile Coaching, able to pragmatically apply best practice methods & techniques, along with principles such as Scrum, Kanban, Lean, DevOps, XP & SAFe.
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