Paul A.

About Paul A.

I’m a customer success and go-to-market operator with 9+ years of experience helping companies launch, scale, and retain customer relationships across tech and high-growth environments. My background spans enterprise and mid-market customer success, implementation, onboarding, and operational work, with a consistent focus on improving retention, accelerating time-to-value, and building repeatable processes that scale.I’ve spent much of my career on early and growth-stage teams where speed, adaptability, and cross-functional execution matter. I’m especially comfortable working across RevOps and customer operations workflows, including CRM systems like Salesforce, HubSpot, Monday.com, Gainsight, Zendesk, and ChurnZero. That experience has made me strong in building process, improving visibility, and helping teams get the most out of their tools and systems.I enjoy working close to the customer, translating messy operational problems into clear execution plans, and building the systems that help teams grow without losing quality. Whether it’s onboarding, renewals, implementation, CRM transitions, or customer strategy, I’m comfortable owning complex workflows and making sure clients feel supported from start to finish.A few things I’m especially strong in:Customer success and account management.RevOps, CRM workflows, and systems optimization.Implementation, onboarding, and launch operations.Retention, expansion, and customer health.Cross-functional coordination with product, ops, and sales.Process improvement and playbook building.

Experience

1. Market Launch Manager

   DoorDash

   Apr 2024 — Present · San Francisco, CA, US

   Developed scalable launch playbooks for consistent market entry and expansion

Education

• Western Governors University

  Bachelor of Science - BS, Business Administration and Management, General