Paul-Antoine Minassian

Account Manager Concentrix (Ex-webhelp) @Concentrix

Paris, FR

In charge of a client portfolio (4 countries - annual revenue of +€3.5M) for outsourcing activities and technological development of customer relationship management for Retail and E-Commerce players : • Definition, implementation and monitoring of compliance with the contractual framework established with client principals • Coordination of all stakeholders involved in operations: from the activity launch phase to long-term project management • KPI monitoring, performance gap analysis and implementation of associated action plans • Financial performance analysis and identification of revenue optimization levers (economic model and bonus/penalty negotiation…) and cost optimization (organization, best shoring…) • Definition of customer experience improvement strategies in close collaboration with client principals and implementation of innovative solutions (technological, process…) Existing Clients: • Identification of opportunities for developing new activities or complementary projects • Promotion of Group Lines of Business offeringsNew Clients: • Co-creation of tender responses (RFI, RFP, Presentations) with the Sales Management

lycée Saint Stanislas Nantes

Baccalauréat

NUCB Business School

Exchange semester - GLP courses

IÉSEG School Of Management

Master 2