Dinesh Patwal

Experience

1. Assistant Manager (Operation & Crm)

   Kerry Indev Express - India

   Apr 2015 — Present · New Delhi, IN

   Since April 2015 to till date with Kerry Indev Express (Former Velex Logistics Pvt Ltd), New Delhi as a Asstt Manager (Operation & CRM) and looking the entire Operation & Services of all Hub/Delivery Branches in Delhi & Gurgaon (Haryana) Accountable for all Branch Operations/Service in the Region/City. Drive Branch operation process implementation. Hub/Branch route planning. City delivery and Pickup planning. Evaluate every Branch Efficiency & Service Performance. Imparting Training on Systems & Process Improvement to Branch In-charge / Supervisors/Executives. Managing Amazon (Heavy & Bulky Product) Station Delivery Operation in Gurgaon (HR) & Delhi. Planning of daily pickup from Sellers to delivery locations connection, Incoming Load from All Over India then arrange the Delivery to customer, all RTO shipments till returned to Seller, Coordinating the Vendors for Arranging the Vehicles for load movement. Takes complete responsibility for successful delivery of all the projects/account on the parameters of schedule, quality and customer satisfaction. Reviews daily, weekly and monthly Service levels / metrics & Provides recommendations and implementation of quality improvement methods Branches Stock reconciliation on Weekly Basis for zero variation of stock Coordinating with Clients / CRM Team for clear the all Unclear shipments Lying at Branches / Hubs Handling the Sensitive Queries in Coordination with CRM Team & Clients Provides formal performance appraisals to direct reports. Monitors job performance of team members and provides constructive feedback directly, coaches other team members on providing constructive feedback to any staff assigned to them Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication Manages Client Relationships Accurate and timely reporting of all MIS to Operations, Senior Management and other customers

Education

• Delhi University - Motilal Nehru College (Morning)

  B.A., Arts

  1998 — 2002

Skills

• Distributed Team Management
• Distribution Management
• Dispatches Management
• Transportation
• 3pl Management
• Warehousing & Distribution
• 3pl
• Logistics
• Training
• Mis
• Supply Chain Management
• Warehousing
• Inventory Management
• Inventory Control
• Logistics Operations
• Stores Management
• Cfa Management
• Materials Management
• Inbound & Outbound Logistics
• Stock Audit
• Warehouse Management
• Management