Patty Yoder

Content Director | Financial Services | Voice & Tone Expert

Role
Senior Writer and Manager at Flagstar Bank
Location
Columbus, OH, US
LinkedIn followers
500 followers

About Patty Yoder

Strategic UX content leader with over 25 years of experience shaping customer experiences…

Experience

  1. Senior Writer and Manager

    Flagstar Bank

    Dec 2020 — Present · Troy, MI, US

    Lead content strategy across print, social, and web for national banking brand• Manage and mentor a team of writers; co-lead creative direction for in-house design team• Develop and maintain enterprise-wide voice, tone, and editorial guidelines• Collaborate with designers, business units, legal/compliance, and other stakeholder to shape user-centered sales and experiences• Oversee content for key products including checking, credit, mortgage, and investment services

Education

  • Columbus Idea Foundry

    Small Business Startup, Entrepreneurship/Entrepreneurial Studies

    2015 — 2015

  • The Ohio State University

    BS, Journalism, English

    1986 — 1991

Skills

  • Project Management
  • Copywriting
  • Direct Mail
  • Digital Marketing
  • E-Commerce
  • Newsletters
  • Marketing Communications
  • Writing
  • Public Relations
  • Marketing
  • Competitive Analysis
  • Advertising
  • Magazines
  • Strategic Communications
  • Direct Marketing
  • User Experience
  • Market Research
  • Editing
  • Digital Media
  • SEO
  • Leadership
  • Information Architecture
  • Social Media
  • Content Management
  • Social Media Marketing
  • Sales

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Patty Yoder — Senior Writer and Manager at Flagstar Bank in Columbus, OH, US | Unifers