Patty Roberts
- Role
- Customer Success Manager at ACI Worldwide
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Patty Roberts
Motivated Customer Relations expert with 20+ years experience in both the technology…
Experience
Customer Success Manager
Jan 2018 — Present
As a Customer Success Manager (CSM) i have direct accountability for driving success into long term relationships of the Installed P&L, along with ensuring very high retention rates and customer loyalty scores. I have direct responsibility for identifying revenue protection and expansion opportunities and providing ongoing account management for a territory of existing customers. This responsibility includes multi-year account planning and relationship management of major accounts, orchestration of executive level relationship management with customers and ACI senior/executive leadership and account get-to-green planning as well as indirect responsibility to expand revenue from cross-sell and up-sell through a lead generation process leveraging insights from the account monitoring.
Skills
- Account Management
- Solution Selling
- Product Management
- Electronic Payments
- Consultative Selling
- Selling
- Customer Service
- Sales Operations
- Software Development
- Salesforce.com
- Customer Relations
- Sales
- Strategic Planning
- Sales Management
- Customer Relationship Management (Crm)
- Enterprise Software
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