Patty Reardon
Patient Experience Advisor at Press Ganey
- Role
- Patient Experience Advisor at Press Ganey
- Location
- Naples, FL, US
- LinkedIn followers
- 500 followers
Experience
Patient Experience Advisor
Dec 2017 — Present · Naples, FL, US
Supporting patient experience improvement, Patty is the principle coach for assigned clients. Applying proven quality and improvement strategies and methodologies, she collaborates with leaders in client organizations and effectively directs Press Ganey resources to positively impact clients and achieve sustainable results. Through expertise and leadership in the arena of the patient experience, Patty make the data ‘come alive’ by facilitating client understanding of the story behind what their patients are voicing. and then facilitates the development of actionable goals to create a better experience. As the service and performance improvement expert, she focuses on delivering performance solutions customized to meet the unique needs of her clients and drive meaningful change to impact return on investment. Through virtual and on-site observations, data analysis, guidance and training, Patty offers specific strategies to improve the patient experience in the organizations she partners with. She engages with client organizations to improve the overall patient experience by impacting outcomes, culture, and caregiver engagement.
Education
University of South Florida
Bachelor of Arts (B.A.), cum laude
Skills
- Medicaid
- Leadership
- Performance Improvement
- Public Speaking
- Team Building
- Program Development
- Hipaa
- Budgets
- Physicians
- Physician Relations
- Healthcare Information Technology
- Healthcare Industry
- Gap Analysis
- Home Care
- Critical Care
- Leadership Development
- Managed Care
- Patient Safety
- Process Improvement
- Policy
- Informatics
- Healthcare
- Medical Terminology
- Cerner
- Customer Service
- Data Analysis
- Epic Systems
- Emr
- Revenue Cycle
- Quality Improvement
- Research
- Nonprofits
- Meditech
- Ehr
- Healthcare Consulting
- Medicare
- Pediatrics
- Fundraising
- Strategy
- Acute Care
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