Patty Higginson

About Patty Higginson

Strategic and results-driven IT Executive with over 20 years of experience leading global technology initiatives for SMB and Fortune 500 organizations. Proven track record of aligning IT strategies with business objectives to drive innovation, enhance operation efficiencies, and drive profitable growth. Adept at building high-performing teams, implementing transformative technologies, and mitigating organization risk. Recognized for fostering a culture of collaboration, driving transformation, and delivering measurable business value. Core competencies include Strategic Planning, IT Management, IT Strategy, Strategic Initiative Management, Leadership Skills, Portfolio Management, Program Management, Business Agility, Agile Delivery, Change Management, Governance, Customer Relationships, Business Relationships, Vendor Relationships, Financial Management, Budget Management, Resource Management, Coaching and Development, Team Building, Organizational Effectiveness, Continuous Improvement, Compliance. Educational credentials include Master’s degree from Carnegie Mellon University.

Experience

1. Manager of Information Technology - Strategy and Planning (Fedex Supply Chain)

   FedEx

   Dec 2019 — Present · Cranberry Township, PA, US

   Manage IT PMO overseeing project portfolios, driving project demand management, ensuring alignment with organization goals, and optimizing project oversight processes. Monitor and report on risks, mitigating challenges and facilitating informed decision-making to ensure optimal project selection, initiation, and financials. Implement Power BI to establish a centralized and visually intuitive project oversight system across diverse business units, enhancing data visibility and decision-making capabilities. Lead a high performing team of project management professionals and domain architects that focus on IT governance, profitable projects, and solution architecture.• Orchestrate comprehensive oversight of customer and vendor IT contracts, ensuring adherence to legal and compliance standards while optimizing contractual terms to mitigate risk and maximize value. Collaborate cross-functionally with legal, business operations, and revenue services to facilitate effective communication and alignment on contract-related matters. • Established robust IT governance framework, defining policies and procedures to ensure alignment with organization objectives. Implemented effective oversight mechanisms, enhancing accountability and fostering a profitable and efficient IT environment, addressing deficiencies identified by internal audit and resulting in $4 million annual increase in IT services revenue. Received FedEx highest honor of Five Star Award for results.• Lead $115 million business transformation initiative to standardize and align WMS solution with operation capabilities across all US warehouse facilities. Aligned business strategy to solution architecture. Presented solution vision and architecture enablers during PI Planning sessions. • Develop and manage comprehensive $72 million IT budget, aligning financial strategies with organizational goals. Implement effective cost control measures to ensure fiscal responsibility and achieve optimal cost savings.

Education

• Indiana Institute of Technology

  Bachelor of Science (B.S.), Accounting

  1993

• John A Brashear High School

  High School Diploma

  1984 — 1988

• Indiana Institute of Technology

  Bachelor of Science (B.S.), Computer Information Systems

  1992

• Carnegie Mellon University

  Master of Public Management, Information Systems

  2000

Skills

• IT Management
• Databases
• Disaster Recovery
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Troubleshooting
• Vendor Management
• Business Intelligence
• Healthcare Information Technology
• Erp
• Enterprise Software
• Sdlc
• Sql
• Visio
• Project Management
• Process Improvement
• Software Development
• Product Management
• Business Analysis
• Requirements Analysis
• Ssrs
• Business Process Improvement