Patty Gluck-Schulz
Manager, Patient Contact Center @Texas Oncology
Dallas-Fort Worth, TX, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2023 — Present
Manager, Patient Contact Center @Texas Oncology
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EDUCATION
1985 — 1989
East Texas A&M University
Bachelor of Science
2018 — 2018
ICMI
Certificate of Completion, Workforce Management Bootcamp
2009 — 2009
Purdue University
Certified Call Center Manager, College of Call Center Excellence
2016 — 2016
HDI
Certified Help Desk Manager
SKILLS
CoachingProcess ImprovementSalesQuality AssuranceCustomer SatisfactionTrainingManagementTeam BuildingBusiness Process ImprovementCustomer Relationship Management (Crm)Human ResourcesForecastingRecruitingOutstanding Customer ServiceStrategic PlanningVendor ManagementCall CentersLeadershipCall CenterContact CentersCustomer ServiceWorkforce PlanningCustomer ExperienceStrategyTeam LeadershipCustomer RelationsWorkforce Management
ABOUT PATTY GLUCK-SCHULZ
Manager, Patient Contact Center Texas Oncology
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