Patty Wilmot
Senior Director IT Telecommunications, North East Division @Comcast
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WORK HISTORY
Senior Director IT Telecommunications, North East Division @Comcast
Chelmsford, MA, US
EDUCATION
Stonehill College
BA, Communication
SKILLS
ABOUT PATTY WILMOT
Experienced Senior Director Of Telecommunications with over 20 years of management service and over 25 years working in the telecommunications industry. Distinguished track history of successfully planning and executing effective technology solutions in a fast-paced high-pressure environment. A creative innovator and operational catalyst of multi-faceted initiatives that achieve measurable market share, profitability, and corporate image advantages. In-depth expertise in process improvements and general operations. Strategic planner with the ability to analyze multi-directional challenges and tactically execute accurate solutions. Possesses complete comprehension of inter-departmental functional associations. Change agent, with customer experience focus, and proven problem solver with a highly effective combination of in-depth technical expertise, extensive business process management and operations experience. Team builder with strong relationship building skills for a positive and productive performance.Strong information technology professional skilled in AVAYA Products, Workforce Management, Contact Centers, IVR, NICE Quality, Recording and Analytics, PCI, CPP.
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