Pattie P.

About Pattie P.

With over a decade of experience, I lead ServiceNow Platform Services at Pure Storage, driving business and digital transformation initiatives. My work centers on leveraging the ServiceNow Platform to streamline operations, enhance workflows, and deliver unified customer and employee experiences. I focus on integrating AI/ML capabilities to automate tasks and provide actionable insights, ensuring operational efficiency and business impact. My expertise spans integration, strategy, and management, supported by certifications such as ServiceNow Certified Implementation Specialist, PMP and Certified Scrum Master. I am committed to creating holistic/strategic solutions that simplify complex processes, enhance analytics, and enable data-driven decision-making. By fostering collaboration and leveraging cutting-edge technology, I aim to empower organizations to achieve their strategic objectives effectively.

Experience

1. Dir Servicenow Platform Services

   Pure Storage

   Nov 2015 — Present · Santa Clara County, CA, US

   Key Achievements & ImpactBusiness & Digital Transformation- Led enterprise-wide transformation initiatives leveraging the ServiceNow Platform (CSM, HRSD, ITSM, CMDB/ITOM, ITAM, SPM, Legal, Facilities, RaptorDB, and NOW Assist AI)- Delivered a unified employee and customer experience by automating cross-functional workflows, deploying a centralized Service Portal, and launching mobile-first applications- Increased operational efficiency and user adoption by implementing AI/ML-powered recommendations and automating repetitive service requests, reducing manual workload by an estimated 30%+- Partnered with functional business units to modernize legacy systems, align digital capabilities to business objectives, and accelerate time-to-value for ServiceNow investments.Data Analytics & Enterprise Integrations- Architected and deployed a centralized data repository integrating Salesforce, NetSuite, and Pure1, enabling a single source of truth for analytics, forecasting, and reporting- Enhanced data accuracy and business agility through end-to-end integrations with Tableau, Kinaxis, Callidus Cloud, Dun & Bradstreet, Aberdeen, and Anaplan- Improved forecast accuracy and executive visibility by streamlining data flows and API integrations, reducing reconciliation time by 40%.Customer Experience & Financial Accuracy- Redesigned the Order-to-Cash (O2C) process, enabling multi-destination order fulfillment within a single transaction—boosting customer satisfaction and eliminating duplicate data entries- Increased financial accuracy and transparency in company reporting by automating downstream updates to revenue recognition and fulfillment systems- Partnered with Finance, Sales Ops, and Engineering to simplify order management, reduce processing errors by 25%, and improve audit readiness.

Education

• Saint Mary's College of California

  MBA, Business Administration

• University of California, Berkeley

  BA, Applied Mathematics