Patricia Larson
Licensed Veterinary Technician | Educational Content Development | Process Improvement
- Role
- Consumer Services Specialist Licensed Veterinary Technician at Compana Pet Brands
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Patricia Larson
With a Licensed Veterinary Technician credential and a deep-rooted commitment to…
Experience
Consumer Services Specialist Licensed Veterinary Technician
Apr 2021 — Present · Omaha, NE, US
Handled 80+ consumer cases via phone and email weekly with 97% satisfaction rate.• Managed 20+ consumer cases on social media (Sprout Social) monthly with 98% satisfaction rate.• Created comprehensive training manuals and SOPs for team members to improve product, species, and platform proficiency.• Assisted the social media, brand, and marketing teams with expert knowledge of products and pet care to support content creation and customer engagement efforts.• Developed educational content for Oxbow Animal Health and ZuPreem, utilizing SEO strategies for website, social media, and newsletter publications.• Represented Compana Pet Brands at trade shows and rescue benefits by setting up displays, engaging with attendees, and providing product support.• Delivered educational programs and hands-on teaching for the Oxbow Animal Health Vet Camp, fostering learning and engagement among participants.
Education
Argosy University Twin Cities
Associate, Veterinary Technology
2009 — 2012
Creighton University
Bachelor of Science - BS, Organizational Leadership, Minor in English
2017 — 2020
Orono High School
High School Diploma
1998 — 2002
Hamline University
Undecided, Liberal Arts
2002 — 2003
Skills
- Creative Writing
- Veterinary Medicine
- Veterinary Surgical Assisting
- Veterinary
- Data Entry
- Dogs
- Client Education
- Pets
- Customer Service
- Animal Welfare
- Animal Work
- Animal Behavior
- Venipuncture
- Research
- Animal Husbandry
- Hemotology
- Urinalysis
- Animal Nutrition
- Avimark
- Veterinary Nursing
- Receptionist Duties
- Critical Thinking
- Microsoft Office
- Dog Training
- Cashiering
- Customer Retention
- Sales
- Medical Records
- Anesthesia
- Healthcare
- Training
- Medicine
- Team Building
- Public Speaking
- Strategic Planning
- Employee Training
- Editing
- Autoclave
- Zoology
- Restraint
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