Patti Caveney
Support Analyst @Deltek
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WORK HISTORY
Support Analyst @Deltek
Portland, OR, US
EDUCATION
California State University, Chico
BS
California State University-East Bay
MBA
ABOUT PATTI CAVENEY
As a Support Analyst, I spend my day listening for the underlying cause - why is the software not doing what you expect? Is it about the caller\'s skill set, is there a misunderstanding about process flow, or is the software not executing as it should? I troubleshoot, I problem solve, I explain, I teach and along the way, hopefully we\'ve had a pleasant conversation and your day feels a little bit lighter and your workload is not as heavy. Bringing Medicare and ACA (Marketplace) solutions to my friends and neighbors is a very similar skill set. Tell me what you\'ve been using? What do you love about it? What would you like to change? Is there a doctor, a prescription, a hospital you MUST have access to? From there, I can present the best options for you and your needs and help you gain access to the just right fit.
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