Patti Shanahan
Knowledge Management
- Role
- Innovaviation
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Patti Shanahan
Leadership experience with high profile teams. ITIL Certified, helped to redesign…
Experience
Present
Skills
- Quality Assurance
- Gds Systems
- Technical Support
- Business Analysis
- Training & Development
- IT Management
- Incident Management
- Process Improvement
- Call Center
- Incident Analysis
- Content Management Systems (Cms)
- Remedy
- Technical Training
- Staff Development
- Bmc Remedy
- Cross-Functional Team Leadership
- Ms Project
- Labor Relations
- Itil
- Outsourcing Management
- Offshoring
- Human Relations
- Business Process Improvement
- Diversity Strategy
- Remote Management
- Software Development Life Cycle (Sdlc)
- Management
- Team Building
- Team Leadership
- Customer Service
- Team Management
- Servicenow
- Problem Management
- Leadership
- Project Management
- Training
- Customer Satisfaction
- Knowledge Transfer
- Vendor Management
- Operations Management
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