Patti Peko
Enterprise Service Management Expert | Process Designer | Product Manager | Project Manager | ITSM | ITIL Certified
- Role
- Lead Employee Experience Analyst at Sherwin-Williams
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Patti Peko
I\'ve worked with IT and non-IT teams in nearly every industry to design, implement, and operationalize effective IT and enterprise service management strategies. • Strategic thinker specializing in IT business process leadership • Development of strategies and solutions to improve IT service and support • Energetic leader capable of motivating people and promoting cohesive teamwork • Skilled communicator able to connect with diverse business and IT stakeholders • Focus on ensuring alignment of IT projects with key business goals • Comfortable facilitating meetings and presenting to large groups • Effective working collaboratively and independently • Excellent written and verbal communication Skills: • Assessment, gap analysis & roadmap design • Business process improvement & process flowcharting • Business case development • Financial management & budget development • Project management • Staff management & development • Critical thinking & problem solving • Initiative & adaptability • Advanced MS Office skills Industry Certifications: ITIL • ISO/IEC • CobiT • KCS • HDI Certified Facilitator: Everything DiSC® • The Five Behaviors of a Cohesive Team(TM)
Experience
Lead Employee Experience Analyst
Jan 2023 — Present
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