Patti McQueen
Claims Specialists at State Farm, Property Adjuster Pilot Catastrophe Service, File Reviewer, Supplements, ALE, Contents. DA
- Role
- Claims Specialist at State Farm
- Location
- Panama City, FL, US
- LinkedIn followers
- 500 followers
About Patti McQueen
Patti McQueen Panama City Beach, FlUSA email: p••••••••@gmail.comProfileResults-oriented sales and marketing professional with 15 + years in casino operations.*Skilled at developing long-term relationships with clients, generating loyalty above and beyond the sales relationship.*Enthusiastic, creative team player with strong problem solving and organizational skills.*Flexible and versatile: able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences.Under limited supervision, responsible for working effectively across boundaries to resolve claim related agent issues/customer complaints and fostering positive relationships with the agency force, Claims leaders, vendors and customers during a catastrophe. I assist agents and customers with Claims issues and knowledge in order to support customers during a catastrophe. Delivers compassionate service that is fast, fair, and easy, to ensure customer retention. Providing work guidance and direction to less senior employees and provides mentoring and coaching to the team. Works independently, prioritizing the my own responsibilities, and managing the my own workload. Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been metResearches, responds and resolves complex customer concerns.
Experience
Claims Specialist
Jan 2025 — Present · US
Education
Texas Virtual Academy
Certified / Licensed, Insurance Adjuster
2017 — 2017
RETI
License Realtor, Real Estate
2005 — 2005
Central Insurance School
Certified / Licensed CPSR, Insurance
2020 — 2020
Skills
- Customer Service
- New Business Development
- Team Building
- Hospitality Industry
- Process Scheduler
- Hospitality
- Gaming
- Budgets
- Hotels
- Microsoft Excel
- Microsoft Office
- Marketing Strategy
- Email Marketing
- Poker
- Online Marketing
- Advertising
- Casino
- Resorts
- Gaming Industry
- Hospitality Management
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