Patsy Hyman
Application Support Manager Emea @The Walt Disney Company
Signup · Get unlimited contacts
WORK HISTORY
Application Support Manager Emea @The Walt Disney Company
London, GB
Oversaw global application support for Disney’s Consumer Products division, leading a team of analysts to deliver high-quality issue resolution for business users and third-party licensees. Set the department’s vision, aligned daily operations with SLAs, and acted as a key escalation point. Built strong relationships with international teams, driving service continuity and life cycle improvements through proactive analysis and collaboration.Enforced structured governance using ITIL principles, embedding knowledge management and root cause analysis. Championed team development through mentoring, career progression, and participation in Disney’s Volunteer and Mentorship Programmes. Safeguarded business continuity by anticipating and mitigating operational risks. Recovered critical timelines on the Holocron Infoarchive Upgrade Project and secured senior praise for delivery. Partnered with leadership on budget stewardship and resource planning.
EDUCATION
University of West London
Bachelor of Arts – , Business Studies
SKILLS
ABOUT PATSY HYMAN
I am a dynamic and accomplished IT professional with decades of progressive expertise delivering transformative and innovative technology solutions across globally recognised organisations, including The Walt Disney Company, Technicolor, Toys R Us, Daniels Foods and Buena Vista Home Entertainment. Throughout my career, I have played an integral part in shaping digital platforms, optimising service delivery, and aligning IT capabilities with business strategy to enhance the customer experience and drive commercial value, advancing operational excellence and growth.My expertise spans IT operations, governance, knowledge management and service improvement, underpinned by ITIL and data-driven practices. I have consistently led troubleshooting and optimisation initiatives, bringing clarity to complexity and enabling sustained productivity. Whether overseeing enterprise systems or supporting strategic technology rollouts, I thrive in environments that demand agility, innovation and strong stakeholder alignment.As a respected leader, I empower high-performing teams by fostering cultures built on accountability, transparency and continuous development. I believe that outstanding leadership is human-centric, supporting the diversity of thought, inclusive representation, and nurturing future leaders through mentorship, support and real-world growth opportunities. I bring fresh energy and insight to shaping cultures that are both resilient and adaptable.I view organisations through a commercial and operational lens, grounded in hands-on business experience, drawing on a strong understanding of IT governance, risk management and operational continuity. I am equally confident advising on vendor and budget management as I am guiding boards through the digital implications of business transformation. A natural connector, I bring together people and opportunities, brokering collaborations and partnerships that unlock value. In my spare time, I run my own successful property development business. Now expanding my remit, I am open to non-executive, trustee and board advisory roles across diverse organisations, from purpose-led startups to global scale-ups and established enterprises. I bring technical and commercial acumen, complemented by curiosity, a drive to challenge, and a commitment to purposeful, values-driven growth. Let’s connect.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.