Patrycja Mazur
Head of Care Operational Excellence @GetYourGuide
Signup · Get unlimited contacts
WORK HISTORY
Head of Care Operational Excellence @GetYourGuide
Berlin, DE
Managing full portfolio of agent capacity to support all contacts/queries and all channels from Care Department stakeholders- Includes management of all BPO partners and inhouse contact teams (Social Media, Partner Engagement, Quality & Safety, Escalations) to ensure seamless support delivery
EDUCATION
SGH Warsaw School of Economics
Postgraduate Degree, Marketing Analysis
Warsaw Private School of Business and Administration
Master's degree, Economics / Finance, Foreign Trade
SKILLS
ABOUT PATRYCJA MAZUR
Business professional with 19 years of experience on both Commercial and Operations side. Leading large multi-layer and cross-country teams, strongly result-oriented. Responsible for strategic project management with many stakeholders. Working on operational processes and process improvement initiatives.Areas & skills: people management, project management, operations management incl. KPIs, process improvement, work in complex environment of off-shoring, near-shoring, shared service, data analysis, insights & recommendations.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.