Patrycja Coz

WORK HISTORY

EDUCATION

ABOUT PATRYCJA COZ

As a commercially minded and growth focused Product Director with 18 years experience in Retail Banking and Wealth Management, I\'ve driven large-scale transformation and growth initiatives across B2C and B2B platforms, mobile apps and web experiences in NatWest and Fidelity International.I bring a proven track record of shaping and executing product strategies that deliver high-value customer outcomes, increase product velocity and unlock commercial impact—serving over 8 million mobile users and supporting the growth and retention of £100bn+ in assets under administratio.I excel at using data-led storytelling to articulate product vision, influence executive stakeholders, and secure funding for complex, multimillion-pound initiatives. I proven track record or leading high-performing cross-functional teams across product, technology, design, marketing, and distribution.My success is grounded in aligning customer needs with business goals to drive growth at scale.Achievements- Redefined the vision, roadmap, and team capabilities for Fidelity Tools, driving a 49% increase in digital usage, 35% YoY reduction in critical incidents, reducing time-to-market from 18 months to 4 months while reducing tech debt- Established a compelling Unique Selling Proposition (USP) for Fidelity’s youth proposition by delivering market leading integration of Illuminate (by Tumelo) allowing pension members, with just 3 clicks, to see where their pension is invested and cast ESG related votes- Led product discovery and launch of Fidelity’s first chatbot retirement calculator empowering customers to set goals and track progress, resulting in 100% increase in usage from 40k to 80k visits a month- Grew NatWest online business account activity by 233% YoY while reducing average account open time from 7 days to 1, saving approx. 200 hours a week in telephony through delivery of a new business account application journey- Designed, launched and embedded Know My Credit Score and Spending features in the NatWest app which are now used by over 3m NatWest and Royal Bank customers- Delivered strongest 4 years for mobile growth since app’s launch (450k new customers to 1m per year), and moved NatWest from last to first place for mobile penetration amongst 4 Big Banks. Gained first position in the market overall with 60% of 8m customers becoming \'superusers\'(defined as logging in 40+ times/month and using 5+ featuresExamples of work available in my CV on LinkedIn Profile