Patrick Mendez

About Patrick Mendez

At the end of the day people won\'t remember what you said or did, they will remember how you made them feel.” - Maya AngelouAs a professional trainer and leader with over 16 years in the sales and technology industry, I strive to deliver a world class experience to customers, clients, peers, and leaders. From the start of my career, I\'ve \"marched to the beat of my own drum.\" I take full ownership of an interaction or experience, from beginning to end. I feel responsible for each outcome, as a representative, advocate, and fan of the brands, teams, and people with whom I\'ve built relationships. My passion for purpose, and \"starting with why,\" continues to grow throughout my career, which empowers me to create unforgettable experiences for others, lead teams to success, and introduce people to products and solutions in fun and approachable ways.My expertise is in bringing possibilities to life. I am a strong advocate of growth mindset, the value of hard work, sacrifice, creativity, collaboration and most importantly, work life balance.My experience in the field includes:* New-Hire Training -(5 - 200) attendees Onboarding/development of sales, communication, and collaboration skills.* Virtual Training - Curriculum coordination and content delivery (15 - 150 attendees). Includes extensive experience with Adobe Connect, Microsoft Teams, Zoom, and Skype for Business* Team Leadership - Coaching & developing successful field marketing and retail sales teams to succeed together with a focus on world class experiences.* Event planning/execution - Collaboration with client, team budget logistics, marketing execution* Curriculum building - Developing customer facing training to assist in increase of sales, NPS, and ROI* Advanced-level application of Microsoft Office 365 Suite, Sway, Adobe Connect, Sales Force, and CRM ProgramsAt the end of the day, I want to leave people with a feeling they will never forget.

Experience

1. Onboarding Experience Specialist

   2020 Companies

   Apr 2023 — Present · Sacramento, CA, US

   Create an efficient new hire onboarding process and deliver a best-in-class orientation experience- Complete updates to New Hire Orientation presentations to address seasonal needs (holidays, back-to-school, etc.) and to ensure content continues to be relevant - Facilitate five-hour new hire orientation virtual training via Microsoft Teams on their first day of employment, and one-hour daily check ins throughout first week- Create onboarding process for leaders and establish a new IDP SOP - Develop plug-and-play templates to increase efficiencies - Condense and consolidate documents with repetitive information to reduce amount of content reviews- Ensure completion and certification of all new hire employees, along with continued confirmed knowledge retention

Education

• Yuba City High School

  High School Diploma, General Studies

  2000 — 2004

Skills

• Time Management
• Wireless
• Strategy
• Mobile Devices
• Teamwork
• Team Management
• Sales Operations
• Customer Retention
• Direct Sales
• Customer Service
• Marketing Communications
• Sales Process
• Cold Calling
• Solution Selling
• Retail
• B2b
• Marketing
• Telecommunications
• Sales Management
• Wireless Technologies
• Mobile Technology
• Customer Satisfaction
• Training
• Leadership
• Customer Product Training
• Social Media
• Troubleshooting
• Inventory Management
• Coaching
• Employee Training
• Management
• Team Building
• Call Centers
• Team Leadership
• Customer Experience
• Selling
• Cross-Functional Team Leadership
• Marketing Strategy
• Salesforce.com
• Microsoft Office