Patrick Wiley

About Patrick Wiley

With over two decades of technical leadership experience, Patrick Wiley is an IT solutions expert and a growth leader who drives business transformation and operational excellence for his clients. He is the CEO of Aldridge, a full-service IT solutions company that delivers customized and high-quality technology solutions, infrastructure, and support to businesses across various industries.Patrick values people and teams, and he is committed to creating a culture of client satisfaction and service excellence at Aldridge. He has successfully transitioned the company to a flat-fee managed services business model that empowers clients with best-fit solutions and predictable costs. He is also responsible for new acquisition development and expanding Aldridge\'s market presence and portfolio. Patrick leverages his skills in process improvement, client relationship management, and maturity models to help clients optimize their IT investments and align them with their business goals.

Experience

1. Chief Executive Officer

   Aldridge

   Jan 2004 — Present

   Strategically aligned creative technology solutions design, highly available infrastructure, and an outstanding quality of client service to transform a small IT consulting company into a fast-growing, full-service IT Solutions operation.•Develop and maintain business and technical relationships with both executive-level and highly technical contacts of prospects, clients, partners, and vendors.•Design, execute, and improve the systems, including helpdesk; client portal; and monitoring systems used to deliver and maintain IT Solutions for clients while setting and exceeding internal service level targets.•Develop and implement emerging technologies into products and services to improve the technology and efficiency of the Clients; review performance and viability of these services.•Consult with clients and employees on complex technical problems involving IP routing protocols, email routing and delivery, script logic, and Windows & UNIX server-side anomalies.•Design, implement, and manage Data Center, network, and managed services infrastructure. •Develop and oversee Company operating and capital budgets; plan and prioritize client, employee, and organizational requirements.•Provide general management and work collaboratively with the leadership of the IT, Sales, Operations and Accounting departments.

Education

• West Virginia University

  BA, Communication Studies

  1998 — 2002

Skills

• Leadership
• Management
• Strategic Planning
• Managed Services
• Cloud Computing
• Integration
• Data Center
• Voip
• Security
• Operational Execution
• Mergers & Acquisitions
• Business Strategy
• Customer Satisfaction
• Business Process Improvement
• Executive Management
• Team Leadership
• Entrepreneurship
• Operational Excellence
• Organizational Culture
• Business Continuity
• Strategy
• Business Systems Consulting
• Virtualization
• IT Management
• IT Strategy
• Outsourcing
• IT Service Management
• Contract Negotiation
• Disaster Recovery
• Servers
• Vendor Management
• Mpls
• Business Development
• Professional Services
• Consulting
• Saas
• Strategic Partnerships
• Cloud Security
• Strategy Execution
• Maturity Models