Patrick V.
Director of Business Operations at Platform Science
- Role
- Director of Business Operations at Platform Science
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Patrick V.
As Director of Business Operations, I specialize in building operational frameworks from the ground up to support rapid organizational scaling. My focus is on driving operational excellence through data-backed process improvements, reducing friction in customer activations, and fostering a culture of continuous improvement that delivers measurable ROI.
Experience
Director of Business Operations
Apr 2024 — Present · San Diego, CA, US
Department Founding & Strategy: Built and led the inaugural Business Operations department, establishing the organizational vision and achieving 100% of quarterly OKR targets in the first year.Operational Scaling: Scaled OEM Native solution aggressively, optimizing workflow and processes, and significantly reducing execution timelines.OEM Partnership Optimization: Streamlined our OEM workflow, including a total overhaul of billing reconciliation and leadership update structures to improve transparency and partner trust.Customer-Centric Innovation: Launched a first-of-its-kind Customer Self-Activation capability and centralized troubleshooting resources, directly reducing support overhead.Efficiency & Failure Mitigation: Spearheaded a targeted intervention that reduced activation failure rates by 40% and resolved longstanding process inefficiencies.Product Launch Leadership: Successfully kicked off the MDE program, a critical strategic product, while ensuring long-term scalability through a seamless knowledge transfer to our knowledge database.
Education
University of South Florida
Bachelor of Science - BS, Finance and Financial Management Services
2015 — 2017
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