Patrick Sherman

About Patrick Sherman

With over 25 years in technology, including web development, digital media, and…

Experience

1. Analyst - Telephony

   State Farm

   Jan 2021 — Present

   Serving as an integral member of the Claims Telephony of Enterprise Business Services supporting P&C Claims. As part of the team supporting State Farm claim associates. Providing provisioning and analytical support, as well as telephony issues, assess their impact, formulate potential alternatives, and implement solutions- Perform daily move, add, change, delete (MACD) related to Agent Teams, Skill Groups for CTI, and CSF/Jabber Devices- Created, developed, and maintain daily productivity provisioning tools utilizing low code development (LDC) to automate provisioning requests from end users. Reducing the time to provision by 50%- Splunk Search and Custom Dashboard Design - Develop and maintain solid partnerships with P&C claims leadership, administrative assistants, technology project managers, business and IT leads, and other key stakeholders - Facilitate response to end users technical questions associated with Cisco Jabber, CTI and CAR- Prepare, produce and deliver timely, relevant, and technically accurate call activity reports, additionally performing call research reports based on customer complaints- Respond to business partners and technical teams regarding call flow inquiries and validation- Suggest and implement recommendations on efficiency improvements where applicable - UCCE Knowledgeable as well as CUCM, ICM, Voice XML experienced - Experience with Splunk Reporting, Dashboards, and Reports related to Cisco CVP, CUCM, ICM data- Experience with IP/Telecom testing equipment Strong customer service and documentation skills Strong Microsoft Office skills including VBA- Experience with general networking, stacks, SIP, VOIP, VPN - Advanced knowledge of Excel, Power Query, and SharePoint.

Skills

• Mac
• Pc Software
• Adobe Premiere Pro
• Web Design
• Graphic Design
• Videography
• Photography
• Canon 5d Mark Iii
• Training
• Video Editing
• Adobe Prelude
• Adobe Creative Suite
• Adobe Certified Expert, Premiere Pro Cs6
• Adobe Media Encoder
• Computer Hardware
• Sales
• Whm & Cpanel Administration
• Digital Media Evidence
• Premiere
• Eos Cinema
• Community Development
• Wordpress
• Computer Building
• Social Media
• Web Development
• Adobe Audition
• Wordpress Design
• Editing
• Adobe Speedgrade
• Multimedia
• Digital Evidence
• Adobe After Effects
• Digital Media
• Social Media Marketing
• Social Media Management
• Video
• After Effects