Patrick Serumola

About Patrick Serumola

With more than 20 years of operational and business consulting experience, I have successfully led the design, development and implementation of Strategic Change and Training initiatives for large, global transformation programs. I have a wide range of experience providing change management, training and project management in multiple industries, including, financial services, health and life sciences, technology, utility, health insurance and education. I have helped clients align and effectively navigate the complexity of large-scale technology enabled transformations. Over 10 years managing, coaching and mentoring teams. Experience in a variety of technical systems/tools including: Articulate | Captivate | Lectora | Camtasia | Visio | GoMo | Vyond |GoAnimate | BranchTrack | Moodle |Cornerstone| MS Project | Adobe Suite| HTML 5| QuestionMark Perception| Qualtrics | Workday | UltiPro | Veeva Vault RIM | ChatGPT | Copilot | Gemini |

Experience

1. Senior Consultant

   CGI

   Aug 2018 — Present · East Hanover, NJ, US

   As a Senior Consultant, I work with clients to provide innovative solutions to their dynamic business needs. The scope of engagement is highly variable and could include core strategy development, designing solutions using established processes, large-scale digital transformations, change management, professional development, and project management.• Lead the design and implementation of a hybrid training approach with a focus on creating tailored impactful learning.• Collaborate with various stakeholders across the company from employees, managers, HR to executives to assess needs/gaps, define training and course objectives resulting in learner centered performance solutions.• Employ adult learning principles to probe stakeholders, redefine training requirements and post-training outcomes.• Develop short/long-term training strategic plans to include, strategy, curricula and execution.• Utilize course development software to design and develop eLearning courses. • Create pre-and-post program evaluations to measure program effectiveness and present findings to invested key stakeholders.• Initiate SharePoint site to reinforce knowledge management and retention.• Create quick reference guides, simulations and online supporting materials to enhance implementation.

Education

• Syracuse University

  MS, Instructional Design

  2000 — 2002

• Syracuse University

  PhD, Instructional Systems Design

  2003 — 2007

• University of Botswana

  BS, Math and Science

  1992 — 1996