Patrick R. Schiess
Senior Director @Isi Claims
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WORK HISTORY
Senior Director @Isi Claims
Portland, OR, US
Oversee enterprise-wide technology strategy, compliance, and service delivery for a global company operating in 150+ countries, managing a $2.4M portfolio, leading cross-functional teams of 400+ employees, and advising senior leadership on infrastructure alignment, operational risk, and digital transformation.• Led the end-to-end modernization of the company’s primary software platform, overseeing vendor selection, requirements gathering, and executive presentations to secure approval for a scalable, cost-effective solution; managed implementation with external partners, communicating with developers through JIRA to track progress, resolve bugs, and ensure a smooth transition.• Manage department budgeting and financial planning for the software transition, overseeing vendor contracts, service packages, and implementation costs to keep the initiative on track and aligned with organizational priorities.• Led the authorship and implementation of 15+ cross-functional policy reforms to achieve SOC compliance, significantly elevating audit readiness and reducing organizational risk exposure.• Established and scaled a global 24/5 helpdesk operation, extending technical coverage across time zones and decreasing average incident resolution time by 30 percent.• Designed and introduced a cybersecurity education initiative tailored to functional risk profiles, resulting in a 50 percent reduction in security incidents and strengthening company-wide cyber hygiene.• Formalized an enterprise change management framework that ensured continuity during system transitions through structured rollouts, phased adoption, and stakeholder alignment.
EDUCATION
Institute for Veterans and Military Families - IVMF
Project Management
Oregon State University
Bachelor of Science - BS, Business Administration and Management, General
Washington State University
Master of Business Administration - MBA
ABOUT PATRICK R. SCHIESS
Military Aviator | Instructor/Evaluator Pilot | Aviation Operations LeaderI am a former U.S. Air Force Instructor and Evaluator Pilot with more than a decade of experience in global multi-crew jet operations. Flying the C-17A Globemaster and T-1A Jayhawk, I served as an Aircraft Commander responsible for complex airlift missions, pilot training, and flight evaluations in demanding operational environments around the world.Throughout my aviation career, I trained and evaluated pilots, led high-performing crews, and executed global missions supporting humanitarian relief, combat operations, and strategic airlift. These experiences reinforced a deep commitment to safety, disciplined crew resource management, and continuous professional development.Following my military service, I transitioned into a senior leadership role in the technology sector, where I currently serve as Senior Director of Information Technology. In this role I lead global teams responsible for enterprise systems, cybersecurity, and operational support for a 400-person organization. The position allows me to continue applying the leadership, decision-making, and operational discipline developed during my aviation career.My professional foundation remains rooted in aviation — leading teams in complex environments, developing talent, and executing missions safely and efficiently.I continue to stay closely connected to the aviation community and am passionate about the professionalism, teamwork, and operational excellence that define the airline industry.
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