Patrick Hanks
Director of Business Enablement | Automation | AI | Financial Services Leader
- Role
- Director, Business Operations and Enablement at Dell Technologies
- Location
- Georgetown, TX, US
- LinkedIn followers
- 500 followers
About Patrick Hanks
Analytical and results-oriented leader with progressive career history in Financial Services and Technology. Collaborative and motivating with significant experience managing, supervising and directing large teams of internal and remote personnel, including contractors. Dedicated and motivational leader with strong work ethic and excellent problem-solving and troubleshooting skills. Advanced project management, team building and customer service skills, with track record of driving continuous process and performance improvement. Experience stepping into roles and quickly making positive changes to drive company success.Specialties: Program/Product Management, Call Center Management, Financial Services, Credit Cards, Quality, Training, Vendor/Client Relationships, Domestic/International Outsourcing, Contract Negotiations, Six-Sigma Process Improvement, New Product Implementation, Site Start-up, IVR, Online Service Applications, I/T Change Management
Experience
Director, Business Operations and Enablement
Nov 2023 — Present · Round Rock, TX, US
Lead global team of process engineers, product managers, and developers in identifying, evaluating, and delivering Automation and AI solutions in support of business efficiency and sales goals.• Drive internal business engagement to educate team members on identifying and scoping business opportunities for Automation and AI interventions.• Oversee day-to-day operations of Financial Services contact center for small business customers, managing to industry-recognized metrics and customer experience goals.• Support team members in achieving their career objectives by offering coaching, direction, and promoting a healthy work-life balance as well as continuous professional growth.• Deliver measurable outcomes by setting ambitious annual performance targets and closely monitoring team\'s achievements.• Collaborate with senior leadership to build roadmap of projects in support of financial objectives.
Education
Brigham Young University - Idaho
General Studies
1990 — 1992
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