Patrick McFarland

Manager of International Service Delivery Operations @A-LIGN

Identify and implement process improvements and streamline operations for India office.• Oversee and manage client engagements serviced end-to-end by offshore teams, leading key meetings and maintaining client communications. • Conduct in-depth reviews of project reports and manage the final report delivery process. • Lead and support offshore teams to ensure smooth project execution. Ensure accurate project setup and diligent progress tracking. • Facilitate resource allocation and address performance issues within the offshore teams. • Identify and escalate sales opportunities for current and prospective clients.