Patrick McElvain
Senior Business Analyst | Data Analysis | Process Improvement | Project Management | Optimized Operations
- Role
- Senior Sales Analyst at Breakthru Beverage Group
- Location
- Fort Collins, CO, US
- LinkedIn followers
- 500 followers
About Patrick McElvain
Highly motivated and dedicated employee with an MBA and certificate in Applied Finance with years of Analytics experience. Extensive analytics, customer relation, and customer service supervisory experience has provided a unique combination of problem solving, multitasking, communication, and training skills. As a STRATEGIC ANALYZER, I am able to think out into the future, see how things play out, and identify different outcomes. A KNOWLEDGEABLE RELATOR who can quickly retain information that is given to me, and relay it to others. A STRATEGIC COMPETITOR who uses strategy to position my team for the win. As an EFFICIENT OPTIMIZER, optimal solutions are evident to me- Continually monitoring performance trends to develop future-looking plans- Built annual budgets for a 300+ person department with actual spend that ended up within 3% of budget- Managed a project to train a team of more than 300 representatives on a technical troubleshooting process- Accepted promotion to supervisory role within first year of call center work- Tasked with training new incoming members of the supervisory team on important systems and processes- Collaborated with eCommerce and website design teams to maintain up-to-date and correct web content- Technology skills include Windows and Mac operating systems, Microsoft Office Suite (proficient in Excel and Power BI), ERP, Online Payment, Fraud Detection, eCommerce, and CRM systems.
Experience
Senior Sales Analyst
Sep 2022 — Present · Denver, CO, US
Develop complex forecasting analyses to help drive important business decisions (RFPs, customer planning,ROI analysis, sales incentive creation and analysis, etc.)•SAP and Business Objects/Web Intelligence expert for data integrity and reporting purposes•Create and conduct regular system trainings to teach others in organization about important system usageand benefits•Help manage relationships between sales leadership and analytics teams to provide the business with usefulanalysis and recommendations•Create regular reporting in Excel, Microsoft Power BI, and SAP Web Intelligence to use for various businesscases, helping improve team and company performance•Participate in cross-company \"super user groups\" to continue to learn about and share experiences withnew and updated systems and processes that can be used to benefit the company•Use tools such as Microsoft Power Apps and Power Automate to create streamlined processes for datagathering and management•Regular collaboration with other Business Intelligence experts across the company to help improve reportingpractices and efficiency
Education
Colorado State University
Master of Business Administration (MBA)
Colorado State University
Natural Resource Recreation and Tourism
Skills
- Call Centers
- Microsoft Office
- Sales
- Customer Service
- Leadership
- Customer Experience
- Powerpoint
- Microsoft Excel
- Visual Merchandising
- Event Planning
- Retail Sales
- Time Management
- Cashiering
- Merchandising
- Outlook
- Customer Satisfaction
- Microsoft Word
- Team Leadership
- Retail
- Public Speaking
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