Patrick Lilienthal
General Manager - Comecer North America @ATS Corporation
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WORK HISTORY
General Manager - Comecer North America @ATS Corporation
Dallas, TX, US
GM for the Comecer North America P&L ( Life Sciences Group- ATS Automation) leading growth and delivering world-class service for radiopharma, pharma, and cell & gene therapy markets.
EDUCATION
U.S. Navy- Nuclear Propulsion Program
Associate's Degree, Nuclear Engineering Technology
Colorado State University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Colorado State University
Master of Business Administration - MBA
Immaculata University
B.A., Organizational Dynamics
SKILLS
ABOUT PATRICK LILIENTHAL
A results-driven executive with over 20 years of global leadership experience delivering outstanding service performance while growing service revenues and profitability. Extensive experience across Field Service Engineering, Hardware/Software/SaaS Support, Aftermarket Sales, and Customer Operations across high-tech industries. As a process transformation expert, I lead simultaneous continuous improvement initiatives that drive operational excellence through people, processes, and IT platforms. I bring a positive,\'Can-Do\' attitude and a deep curiosity to learn and enhance systems, service delivery, and support. I thrive in agile, cross-functional, highly distributed, global support team environments, where I foster innovation and creativity to deliver new tools and capabilities that transform the customer experience (CX). Experienced in integrating post M&A service and support operations to maximize productivity, performance, and profitability. • Global Leadership • Operational Excellence • P&L Ownership • Customer Success • Service Contract Management • Digital/IT Transformation • AI Automation Tools• Revenue Operations • Lean/Six Sigma • KPI/Data Analytics/Metrics • SAAS • Cloud • Hardware • Software Support • New Product Introductions • Service Product Management • Strategic Planning/Vision • Field Service Operations • Installations & Retrofits • Business Operations • Program Management • GTM Revenue Growth • Leadership/Influencer • 3rd Party Partnerships • Technical Support & Self-Help Tools • Learning Management • Technical Training with AR/VR • Project Management • Solutions Development • Global Spares Parts Management • Customer Experience NPS/CSAT • Cost Savings • Simplification • Team Development • Profitability Tools & Analysis • Manpower Planning & Resource Allocation • Marketing and Web Content
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