Patrick Lellieu
Lead Systems Support Specialist @Konami Gaming, Inc.
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WORK HISTORY
Lead Systems Support Specialist @Konami Gaming, Inc.
Function as first point of contact for customers in relation to technical application support• Analyze, classify, track, investigate, research, and resolve all assigned support/service problems and issues in a timely, effective manner.• Displays a comprehensive understanding of product support documentation.• Facilitates prompt, open, complete, and direct communication with customers through phone support, Zendesk or email follow-up.• Mentors, provides feedback and acts as a point of escalation for all Support Specialists.• Analyze and provide - effective resolutions to customers in an efficient manner based on department work performance standards.• Coordinate activities, as directed, with management, engineers and/or other departments, as necessary, to resolve reported problems.• Report detailed testing results of software issues to the quality assurance manager to ensure expedited customer problem resolution
EDUCATION
V.D.A.B.
Bachelor’s Degree, Business Administration, Management and Operations
COLOMA COLLEGE
Tourism Certification, Tourism Management
SKILLS
ABOUT PATRICK LELLIEU
Motivational and technical leader in the Casino Gaming Industry with 20+ years of…
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