Patrick Shepherd

About Patrick Shepherd

I thrive in the electric atmosphere of live sports, where every game day is an opportunity to create unforgettable experiences for fans. Whether it was working Super Bowl LVII, the 2024 NCAA Championship Game, the 2024 Fiesta Bowl, or the Savannah Bananas 2025 World Tour, I brought energy, professionalism, and a fan-first mindset to every role I took on.With hands-on experience in guest services, ticket sales, and event logistics, I have contributed to high-profile sporting events that demanded quick thinking, adaptability, and outstanding customer service. From crowd control and ADA support to resolving guest concerns and optimizing operational flow, I’ve taken pride in delivering safe, seamless, and engaging experiences.Beyond game days, I’ve volunteered at events such as the Waste Management Phoenix Open, Hoophall West, and the Arizona Diamondbacks Race Against Cancer 5K. These opportunities sharpened my communication and problem-solving skills, whether I was assisting with logistics, managing ticketing, or supporting guests throughout a venue.I’m currently pursuing my MBA in Sports Business at Grand Canyon University, after earning my B.S. in Sports Management. I’m committed to growing within the sports industry and am especially passionate about improving operational efficiency to enhance both the fan and staff experience.Let’s connect if you’re passionate about sports, live events, or fan engagement. I’d love to collaborate or learn from others in the field!

Experience

1. Guest Services Representative

   Arizona Diamondbacks

   Mar 2024 — Present · Phoenix, AZ, US

   Provide exceptional customer service that exceeds guests’ expectations.• Have a strong understanding of ballpark layouts to provide guests with directions to seating sections, restrooms, concession stands, novelty shops, and other facility services and amenities.• Serves as an information specialist and knowledgeable about each event in order to respond appropriately to guest comments, questions, and requests in a prompt, courteous and professional manner.• Handle a variety of customer inquiries in a professional manner including but not limited to seating/ticket issues.• Solving guest problems and addressing guest concerns.• Look for opportunities to enhance the guest experience. Do one more thing.• Ensure pathways and exits are clear of obstructions and are properly lit. Assist guests in finding seats, lighting the way with a flashlight if needed.• Provide assistance and clear directions during emergency situations.• Maintain order and ensure adherence to all safety rules.• Immediately report any suspicious activity or unattended items to security.• Monitor crowd during all events to ensure safety.• Immediately report any safety violations to include spills or injuries to supervisor and/or security. Complete incident reports as needed.• Verify credentials to control access into restricted areas and enforce ticket integrity to ensure guests are in proper seats.• Immediately report any suspicious activity or unattended items to security.• Take pictures for guests should they request I do so• Rotations include The Sandlot, portals, elevators, scanning tickets, escalators, Kids Run The Bases, water roamer• Scanned tickets during Rookie Appreciation Day event for season ticket holders• Worked the Def Leppard, Journey, and Steve Miller Band concert, the Hondo Rodeo, and November Nights• Worked as a bookend for Swing For Your Seats, Waste Management Fantasy Baseball Camp, and Ticket Sales Batting Practice Events

Education

• Grand Canyon University

  Master of Business Administration - MBA, Sports Business and Marketing Dual Emphasis

• Grand Canyon University

  B.S., Sports Management