Patrick Heckroth

About Patrick Heckroth

As Director of Operations, I led initiatives that enhance operational performance and unit economics across multiple brands. My work focused on driving system-wide AUV, same facility sales, and year-over-year revenue growth. I supported franchise partner relations by strengthening communication, alignment, and support systems, while also overseeing cross-functional teams and ensuring accountability to brand standards. With over 13 years of experience, my expertise spans operations management, business strategy, and business analysis. I am committed to building scalable frameworks, KPIs, and reporting systems that enhance efficiency and profitability. My approach emphasizes fostering strong collaboration among teams to ensure alignment and deliver measurable results.

Experience

1. Lead Relationship Banker

   Truliant Federal Credit Union

   Dec 2025 — Present

   Serve as a primary financial partner to members by handling teller transactions, account opening/maintenance, lending, and investment products while building strong member relationships aligned with Truliant\'s mission- Provides leadership and supervision as second-in-command to the Branch Manager, acting as a role model for service excellence and policy adherence- Coach, support, and evaluate staff performance in collaboration with management, including observations, feedback, recognition, and performance reviews- Manage loan and deposit pipelines, makes outbound guidance calls, resolves account issues, and ensures first-contact problem resolution- Ensure operational integrity and compliance by overseeing cash controls, audits, fraud prevention, security procedures, staffing coverage, and regulatory requirements.

Education

• Valparaiso University

  Master of Science (MS), Sport Administration

  2013 — 2015

• California State University, Fresno

  Master of Arts (MA), Kinesiology: Sport Psychology

  2011 — 2013

• University of Northern Iowa

  Bachelor of Arts, Movement and Exercise Science: Sport Psychology, Exercise Science

  2007 — 2011

Skills

• Exercise Physiology
• Higher Education
• Mental Skills
• Injury Prevention
• Personal Training
• Sports Medicine
• Student Development
• Hurdle Coaching
• Leadership Development
• Fitness
• Athletic Training
• Kinesiology
• Track and Field Coaching
• Strength & Conditioning
• Sports Management
• Microsoft Excel
• Powerpoint
• Mentoring
• Excel
• Coaching
• Athletic Administration
• Event Planning
• Sports
• Student Affairs
• Athletics
• Weight Training
• Team Building
• Athletes
• Sports Nutrition
• Scouting
• Student Leadership
• Office Management
• Teaching
• Sports Marketing
• Microsoft Office
• Operant Conditioning
• Sports Coaching
• Strength Training
• Athletic Performance
• Intercollegiate Athletics