Patrick H.

Staff Ux Researcher - Nowx Venture Studio @ServiceNow

I help our team understand what markets to enter, define our users and their needs, then turn those needs into an actionable product strategy. I use a multidisciplinary toolkit that combines design, research, marketing and beyond to shape strategic narratives that accelerate the path to product market fit. Lead Research and Design Strategy on ServiceNow’s recently launched Supply Chain Exception Management Product and beyond Led 3 customer education workshops ranging in size from 25-100 participants at ServiceNow’s annual conference, Knowledge23