Patrick Fish

About Patrick Fish

With over two decades of IT experience, including 18+ years dedicated to the dynamic credit union industry, I bring senior leadership expertise in technology operations and service delivery. I lead and empower large teams of 50+ professionals to maintain the critical heartbeat of IT operations – ensuring 24/7 uptime for core systems and providing exceptional end-user support across all delivery channels.My leadership philosophy centers on strategic planning, cross-team collaboration, operational excellence, and proactive stakeholder management. With deep expertise in IT infrastructure, operations, service management, and technology integration, I thrive on solving complex challenges and optimizing service delivery through effective processes and strong vendor relationships.I am committed to continuous learning, leveraging emerging technologies to drive IT transformation, and mentoring the next generation of IT leaders. My goal is to apply my extensive experience and leadership skills in an executive role where I can shape technology strategy and foster innovation. I welcome connections with fellow technology leaders and strategic thinkers.

Experience

1. Senior Vice President - End User Services

   SECU

   Aug 2022 — Present

   Responsible for a team of fifty people that helps monitor core applications and core infrastructure including the delivery channels in a 24/7 environment to help maintain consistent uptime. Also help to support end users through the delivery support and delivery channels. Create reports that communicate the status of the delivery channels on a regular basis. Maintain consistent relationships with many different vendors to help improve problem resolution times and have a point of contact for escalations as needed.

Education

• East Carolina University

  Bachelor of Science Business Administration - BSBA

• ECPI University

  Computer Technology

• Wake Technical Community College

  Associate of Science - AS

• East Carolina University

  Master of Business Administration - MBA

• Harnett Central High School

  High School Diploma

Skills

• Active Directory
• Windows Server
• Windows Server 2012
• Servers
• Vmware
• Server Architecture
• Group Policy
• Citrix Xenserver
• System Administration
• Windows
• Windows Server 2003
• Citrix Provisioning Services
• Disaster Recovery
• Windows Server 2008
• Firewalls
• Solaris
• Computer Hardware
• Vbscript
• Microsoft Exchange
• Windows 7
• Powershell
• San
• Microsoft Office
• Citrix Metaframe
• Citrix
• Customer Service
• Virtualization
• Vmware Esx
• Troubleshooting
• Iis
• Hp
• Management