Patrick Kern
Sr. Technical Support Manager at OpenGov, Inc.
- Role
- Sr Technical Support Manager at OpenGov Inc.
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Patrick Kern
Experienced Customer Support manager with a demonstrated history supporting cutting-edge software in a high-growth, fast-paced environment. Proven ability to drive high customer satisfaction. Expertise in building strong, long-lasting relationships with co-workers and clients.Application Support | Customer S••••••••@gmail.com- 10+ years managing small teams- Proficient with all Windows and Office versions- Experience supporting business intelligence and data analytics tools - Proficient in technical writing- Skilled in software implementation- SQL administration and configuration- Training expertise- Network troubleshooting- Relationship building & teamworkMy expertise lies in increasing customer satisfaction and loyalty by fixing software issues with urgency and empathy. Accomplishments~ Maintained high customer satisfaction (NPS-75).~ Maintained high customer loyalty (Churn under 10%).Please contact me with any support related opportunities: 21••••••41
Experience
Sr Technical Support Manager
Jan 2025 — Present · Plano, TX, US
Education
The University of Texas at Dallas
Management Information Systems, Management Information Systems, General
1999 — 2002
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